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Frequently Asked Questions (FAQs)

Private Healthcare Questions

Does using private healthcare affect my NHS GP registration?

No, everyone in the UK should maintain an NHS GP. Visiting a private GP or health centre does not affect your NHS GP registration.

Do you keep my NHS GP up to date?

Yes, for all of our patients who visit Kent Family Medical, we will ensure that your NHS GP is kept fully up to date. This is important so that all of the teams looking after you know the important information they need to know to meet your needs properly and safely.

Do you provide an emergency service?

We do not provide an emergency service. Same day GP appointments will usually be available to book via our website, but we do not offer a walk-in or emergency service. If you have a medical emergency, please use NHS 111 or 999, or your nearest Emergency Department.

How do I register with Kent Family Medical practice?

Once we formally launch, you will be able to register at Kent Family Medical practice and immediately book an appointment via our website. The website will take your booking and lead you through the practice registration health questionnaire all in one go.

Why do I need to provide my background health information when registering and booking with Kent Family Medical the first time?

It is important that our team know all about your health when you are consulting with them, so that they can make a healthcare plan that is right for you. Please complete the registration questionnaire when you first book an appointment as fully as possible.

What type of prescriptions does Kent Family Medical provide?

Our doctors provide Private Prescriptions.

We are a modern, eco-friendly, paperless practice. We can send your prescription electronically to your choice of local pharmacy so that it should usually be ready when you arrive there, or soon after. You can also opt for a convenient home delivery service, usually arriving next day.

Booking & Fees Questions

How do I book an appointment with Kent Family Medical practice?

All appointments are bookable online immediately, to suit you. We are a modern, bespoke service tailored to your needs. Need an appointment with our private GP, dietician or other practitioners? Book online in just a few clicks.

How do I pay for my appointment?

All appointments are paid in advance at the time of booking. Your appointment is only fully confirmed once payment is received and the appointment questionnaire completed.

Our website guides you through selecting your appointment date and time, fee payment and also the appointment questionnaire.

How do I tell you about the issue I am booking to visit Kent Family Medical practice for?

Our online booking system will lead you through a pre-appointment questionnaire where you can tell us about the issue you want to address during your appointment. This is important to allow our GP or healthcare practitioners to prepare for your appointment.

Can I amend or cancel my appointment?

Amendments: appointments can be amended up to 48 hours before your booked appointment time. You will need to Contact Us to arrange a change of date or time.


> 48 hours from you appointment time:

Can be cancelled up to 48 hours before your booked appointment time for a full refund, or you can keep a credit with our practice for the same value.

24-48 hours before your appointment time: your appointment can be cancelled, but you will be charged 50% of the appointment fee.

Cancellations <24hrs from your booked appointment time will be charged at the full appointment fee.

* Appointments that include a pre-ordered item, such as a testing kit, cannot be cancelled for a refund.

Non-attendance: not attending your booked appointment will be charged the full appointment fee.

How long are your appointments?

Our appointment lengths are based around your needs; the following times are a guide only.

Appointments with our GP are booked at 30 minute intervals..

Appointments with our dietician are 60 minutes (first review) and 30 minutes (follow-up).

What tests or investigations do you provide?

Kent Family Medical can provide or arrange all tests that you may require. Most will be provided in-house, for example blood tests, blood pressure monitoring, ECGs, etc., but more specialist tests may require onwards referral, which we can arrange, for example X-rays.

Any tests or investigations required are not included in your appointment consultantation fee. Our services pages will provide details, and our team will talk you through your options and any costs involved.

I have a query, what should I do?

If you have a query, whether you have already booked an appointment or not, you can contact the practice via our ‘Contact Us‘ page. Email and instant messaging are preferred; this allows us to get back to your promptly.

Please do not message about emergency matters or provide private medical information through these channels. We do not provide an emergency service; NHS 111, 999 or your nearest emergency department should be used in that instance.

Feedback, Compliments and Complaints

I would like to send feedback to Kent Family Medical

We want to know how you have found visiting our practice and seek to continually improve and tailor our services to your needs. We will contact you after your appointment to seek your feedback. Anything you are willing to share will be very much valued and appreciated. In addition, you can always message us via our ‘Contact Us‘ page.

I want to raise an issue or complaint.

Please let us know as soon as possible if you feel that something has not gone well. It is important we know when you are concerned about the care you received from our team.

Please choose the method most convenient to you via our ‘Contact Us‘ page, and our practice director will make contact with you as soon as possible.

Our full complaints procedure policy can be viewed here.

Medical Records, Data Security and Privacy

Where can I see your full privacy policy?

Our full privacy policy can be viewed via the link at the bottom of our website, or here: Kent Family Medical – Privacy Policy

How can I request a copy of my medical records?

You are entitled to a copy of your medical records if you wish. Please see full details, including an application form, on our Subject Access Request page.