We’re easy to find:
1A Mereworth Business Centre, Dann’s Lane, Kent. ME18 5LW
Queries or Questions?
WhatsApp Business messaging or Email are our favourite options, but feel free to choose the route that suits you best.
– Do have a look at our FAQs page and also our Knowledge Base articles.
– Know you need something, but not sure exactly what? Get in touch and we’ll help you make make the best plan.
*Kent Family Medical is not an emergency service. Please do not share private medical details or seek emergency assistance via the routes below. For emergencies, please use NHS 111, 999 or your nearest emergency department.
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Complaints, Compliments & Feedback
Knowing about your experience of our practice and care is really important to us. We are a young business run by local families working to meet the needs of local communities. All feedback and development ideas will be warmly received to help us continually improve to better meet the needs of our community.
Compliments, complaints and general feedback can all be sent directly to the practice at email@example.com . You can also choose to use any of our communication routes listed above.
You will be emailed a feedback link after each appointment. You can also access our Consultation Feedback Questionnaire here:
Making a Complaint
We hope that most problems can be sorted out quickly and easily, often at the time they arise, with the person concerned.
* Please access our full complaints policy here.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing, via email or letter. This should be as soon as possible after the event, but certainly within:
– 6 months of the incident or
– 6 months of discovering that you have a problem provided that is within 12 months of the incident.
If you are a patient of The Family Medical Group, you can complain about your own care. However if you wish to complain about the care of another person, we would be unable to discuss the matter without the patient’s written consent. See the separate section in this leaflet.
Please send your written complaint to: Practice Director, Mrs Helen Hume – firstname.lastname@example.org
If you are unable to put your complaint in writing then please ask to arrange an appointment with the Practice Director to discuss the matter further.
You can also feedback to the practice via letter, addressed to:
– Mrs Helen Hume, Kent Family Medical, 1A Mereworth Business Centre, Dann’s Lane, Mereworth. ME18 5LW